The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.
We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.
We thank you for your support throughout this challenging time. Please continue to check our website or sign up to our mailing list for regular updates
For the latest health advice, and to stay informed, we recommend visiting coronavirus.vic.gov.au/.
Please take care of yourselves, your families and friends during this uncertain time.
Welcome back! Lockdown is ending from 11:59pm tonight (Tuesday 27 July), which means all retail and hospitality can reopen with some restrictions still in place.
While we can’t wait to see you again, there are a few rules you must abide by to keep each other safe. Customers must keep a safe distance from each other, and in restaurants, cafes and bars, a strict ‘one person per four square metre rule’ applies.
It’s also a requirement that all customers use the Service Victoria app to check-in via QR code at all of our stores.
Thank you for doing your part during this latest lockdown and for helping us make our centre COVIDSafe. Next time you visit, please be sure to:
· Plan your shopping trip and using the closest entry to the store you are visiting
· Keep a healthy distance from other customers and team members
· Wear a mask at all times
· Maintain good hygiene, including washing your hands or using the hand sanitiser provided
For the latest health advice, and to stay informed, we recommend visiting dhhs.vic.gov.au/covid-19-chief-health-officer-update
And remember, if you feel unwell please get tested and stay home.
It’s important to plan your visit before you arrive, in order to shop safely and efficiently. Use our centre directions and map to find store locations and decide which car park and entry is most convenient for you.
Consider shopping earlier in the week and before 11:00am to park and shop with ease. We recommend shopping on your own, or limiting who you shop with, as well as limiting your time.
Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.
Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.
Increased sanitisation and cleaning of all customer touch points and high traffic areas.
Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.
Door, window, floor and freestanding signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.
St John Ambulance shares Vicinity’s commitment to community safety. Working closely together, they have reviewed our safety procedures and support the COVID-safe practices put in place.
In line with Government direction, you are no longer required to wear face masks indoors at shopping centres, retail facilities, markets and market stalls.
It is recommended that you wear a mask in a situation where you are not able to keep 1.5 metres from others, particularly when in crowded places.
You must carry a mask with you at all times when you leave the home in case you need to use it.
And remember, if you have any COVID-19 symptoms, please do not enter the centre.
The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.
We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.
In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:
These are preventative measures that each of us can take to help keep our community safe.
We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.
To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others, and where a mask at all times.
We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.
We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.
Please sign up to our database or follow us on social media for regular updates.
We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.
The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf
For store openings, you can search for retailers by name or category in the search bar at the top of the page.